Shipping Policy & Rates
Cheese collections, boxed and shipped individually are sent FedEx Overnight. Shipping charges are determined by the weight of the collection. Most of the collections weigh less than 5 pounds and we will ship those anywhere within the Continental United States for a flat rate of $18. Heavier collections may have a flat rate of either $20 or $30. There is an individual charge for each collection that you order. A $2 surcharge will be added for some rural areas.
DELIVERY TIMES & DATES:
Please note the selected ship date is an estimated ship date. All orders will ship within the selected week for delivery on Tuesday, Wednesday or Thursday.
Due to the perishable nature of cheese and our standards for the quality of our cheese, we ship only next-day FedEx Monday - Wednesday.
DELIVERY & GIFT SHIPMENTS:
It is the buyer's responsibility to ensure that the recipient will be home on the day of delivery. If in doubt, consider shipping to the recipient's place of business or calling the gift recipient in advance. The buyer may be responsible for the costs associated with any reshipping of gifts.
We recommend letting gift recipients know in advance that something perishable will be delivered. FedEx will not require a signature at residential addresses and they will leave the package if no one is at home and the FedEx courier feels it is safe to do so. But, use caution when shipping to an apartment building. When a doorperson isn't available to receive a package, FedEx may not leave the package and delivery will be delayed by at least one day. We pack our cheeses for maximum freshness and recommend that the cheese be refrigerated within a few hours of delivery.
A correct street address is essential - FedEx does not deliver to PO Boxes. Address corrections made after packages have been picked up by FedEx may result in extra charges to the buyer - $10 for the correction plus any transportation costs. These fees are charged to us by FedEx. Address corrections will also add at least one day to the delivery time and, during warm weather months, and may result in a compromised product.
The buyer will be emailed the FedEx tracking number of each package that is sent. We track all of our shipments throughout the day to confirm timely delivery. We are available to assist with tracking orders Monday through Friday 9 to 5:00 Central Time at 512-947-9815.
Just give us a call toll free
512-947-9815. Monday through Friday 9am to 5pm Central Time.